Privacy Policy & Disclosure Statement – Lifestyle Mortgages Limited

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Important information about our business

Lifestyle Mortgages Limited holds a Financial Advice Provider license issued by the Financial Markets Authority (FMA) to provide financial advice services.

Financial Services Provider Number: FSP1007835

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Our contact details

Phone: +64 93915939
Email: anuj@lifestylemortges.nz
Website: www.lifestylemortgages.nz

Address: 2/55 Verran Road, Birkenhead, Auckland.

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Nature and scope of financial advice services

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Our services

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Lifestyle Mortgages Limited provides financial advice services relating to:

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• Investment strategies (including strategic asset allocation and investing)

• KiwiSaver investment strategies and retirement planning

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Products we can provide financial advice about

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• KiwiSaver investments

• Loans, including mortgages, reverse mortgages, and deposit bonds

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Product providers we might recommend

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We may recommend products from a range of providers, including but not limited to:

ANZ, ASB, BNZ, Westpac, ASAP Finance, Avanti, Basecorp, Cooperative Bank, Community Mortgage Funding Limited (CMFL), Bank of China, Bluestone, China Construction Bank, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty, Pepper Money, Plus Finance, Prospa, Resimac, SBS, Pallas Capital, and Southern Cross Partners.

This list may change from time to time.

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Our fees

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The actual fee charged to you will depend on the nature and scope of the advice or services provided. We will discuss and agree on any applicable fees with you before proceeding and explain how they are payable.

Fees may be based on:

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• A fixed dollar amount; or

• A percentage-based fee.

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Agreed fees may include charges for:

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• Initial advice; and/or

• Ongoing or annual advice and services.

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Other costs

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Where other costs are incurred in the process of providing advice and services, you may be responsible for these costs.

Any additional costs will be agreed with you before they are incurred.

Alternatively, Lifestyle Mortgages Limited may choose not to charge clients directly for financial advice, depending on the service provided.

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Commissions

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For services relating to loan, insurance, or investment products, Lifestyle Mortgages Limited may receive commissions from product providers.

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If you choose to proceed with a mortgage following our advice, we may receive a commission from the lender at settlement. These commissions are typically calculated as a percentage of the loan amount and may include:

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• An upfront commission at settlement; and

• A trailing commission paid annually while the loan remains in place.

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The exact commission amounts will be disclosed to you as part of the advice process.

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Conflicts of interest and other incentives

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Lifestyle Mortgages Limited advisers may receive commissions from lenders when a mortgage settles and, in some cases, on an ongoing basis each year.

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We manage potential conflicts of interest by:

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• Prioritizing your interests at all times

• Following a structured advice process that considers your individual circumstances and goals

• Researching suitable products and providers to ensure recommendations meet your needs

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Our advisers undertake annual training on identifying and managing conflicts of interest and record all conflicts in a register that is reviewed regularly.

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Lifestyle Mortgages Limited may also receive referral commissions when referring clients to insurance advisers. These referral commissions may range from 0% to 30% of the upfront commission received by the insurance adviser.

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Lifestyle Mortgages Limited is subject to regular compliance reviews and audits to ensure we meet our regulatory obligations and act in our clients’ best interests.

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How we manage conflicts of interest

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To ensure our advisers put clients first:

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• We follow a documented advice process based on clients’ goals and circumstances

• All advisers complete annual conflicts-of-interest training

• We maintain registers of conflicts of interest, gifts, and incentives

• We conduct an annual independent Compliance Assurance Review

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Our duties and obligations to you

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Lifestyle Mortgages Limited and its advisers are bound by the Financial Markets Conduct Act (sections 431I, 431K, 431L, and 431M) and must:

• Meet the standards of competence, knowledge, and skill set out in the Code of Conduct

• Give priority to clients’ interests

• Exercise care, diligence, and skill

• Meet standards of ethical behavior, conduct, and client care

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Internal complaints process

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If you have any concerns or complaints about our advice or services, please let us know so we can try to resolve the issue promptly.

Internal Complaints Manager: Anuja Amarawardana
Email: anuj@lifestylemortgages.nz
Phone: 0220677177

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We aim to:

1. Request your complaint in writing

2. Acknowledge receipt within 2 working days

3. Investigate the complaint by reviewing relevant information and speaking with involved parties

4. Provide a formal written response within 28 days

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External complaints process

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If we are unable to resolve your complaint, or if you choose not to use our internal complaints process, you may contact our external dispute resolution scheme:

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Financial Services Complaints Limited (FSCL) – a Financial Ombudsman Service

This service is free to you.

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Contact details:
Phone: 0800 347 257
Email: complaints@fscl.org.nz